## FAQ Category Block

The goal of this Block is to serve as a container block for FAQ Question and Answers with Category Title.

## FAQs Regarding SUSE's Support Offerings and Policies

### What was SUSE Liberty Linux, and what is its relationship to SUSE Multi-Linux Support? Why the change?

SUSE Liberty Linux was the former name for SUSE’s offering that provided support for environments using a 100% binary-compatible version of RHEL. It has now been integrated into SUSE Multi-Linux Support. Customers utilizing SUSE Liberty Linux ISOs and repositories may still encounter "Liberty" references as part of the service. The name change reflects the service-oriented nature of SUSE Multi-Linux Support and SUSE’s commitment to supporting multiple Linux distributions within a unified service, emphasizing its capability to handle complex, heterogeneous Linux environments. Additionally, it avoids the misunderstanding of perceiving it as another Linux distribution.

### Which SUSE Multi-Linux Support offerings include tools for managing multiple Linux distributions? Do we need to migrate CentOS or RHEL to SUSE Liberty Linux to use SUSE Multi-Linux Support?

SUSE provides support for its enterprise products, but open-source projects are supported through community forums and resources.No migration is needed. SUSE Multi-Linux Support is a service that can be provided without requiring a migration from CentOS or RHEL to SUSE Liberty Linux. It allows you to maintain your existing infrastructure while benefiting from SUSE’s comprehensive support.

## FAQs Regarding How to Register an Incident

### What steps should I take before registering an incident?

Before registering an incident, you should first search our vast support resources including, Knowledgebase, Documentation, and Tools at its Support Website. In addition, we offer access to Support Forums where you can post questions related to any of SUSE’s products. These forums are available 7x24x365 and are monitored by a community of expert administrators, consultants, and highly skilled System Operators. If you cannot find an answer to your particular issue, we encourage you to file an incident.

### What is a CID?

A CID, or Contact ID number, is the number given to you by SUSE when you are entitled to support. This number is your unique identifier within our support center database and allows you access to SUSE support on the internet and/or via the telephone. All of your accounts, agreements and entitlements with SUSE support should be tied to this one CID number.

### What is Testing question answers format?

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### What is the difference between “051-” SKUs on the Cloud Price list and “874-” SKUs listed in the SCC?

The SUSE products listed on the SUSE Cloud Price List all have part numbers (SKUs) that begin with the three-digit code “051-”, along with a full text description of the product. These SKUs are used for ordering and reporting purposes only. However, the subscriptions listed in the CSP’s SCC account all have SKUs that begin with the three-digit code “874-”. These SKUs are used only to track active subscriptions in the CSP’s SCC account. The difference in these two SKU prefixes reflect the SUSE product part numbers or SKUs required by our internal systems.

SUSE SKU/Part Number Guide:

- Use “051-” SKUs and product descriptions when ordering and reporting your subscriptions usage.
- Use “874-” SKUs and product descriptions when tracking your Activation Keys in your SCC account.

874 vs. 051 SKUs EXAMPLE:

SKU | Name
874-006905 | SUSE Linux Enterprise Server for SAP Applications, x86-64, 1-2 Sockets or 1-2 Virtual Machines, Priority Subscription

Covers ALL of these “051-” SKUs on the Cloud Price List:

SKU | Cloud Segment | SUSE Brand | Product Description
051-005251 | Cloud | Enterprise Server Products | SUSE Linux Enterprise Server for SAP Applications, x86-64, 1-2 Virtual Cores, L3-Priority Subscription 1 Hour
051-005269 | Cloud | Enterprise Server Products | SUSE Linux Enterprise Server for SAP Applications, x86-64, 1-2 Virtual Cores, L3-Priority Subscription 1 Month
051-005287 | Cloud | Enterprise Server Products | SUSE Linux Enterprise Server for SAP Applications, x86-64, 1-2 Virtual Cores, L3-Priority Subscription 1 Year
051-005305 | Cloud | Enterprise Server Products | SUSE Linux Enterprise Server for SAP Applications, x86-64, 1-2 Virtual Cores, L3-Priority Subscription 3 Years